You host ZEN yourself, wherever you like
The You Host ZEN option enables you to receive a code download of ZEN. The downloadable solution is identical to the hosted version, yet the application is installed on your servers and used internally. The code is configurable to satisfy any client's unique requirements. Although we will provide support for installation, general knowledge of server environments is recommended. Please check the server requirements in order to ensure compatibility.
You Host ZEN Calculator
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Additional Information:
Code Ownership
The ZEN code is retained by Beagle Software Ltd. Customers opting for the You Host ZEN option, however, will be provided with a downloadable code for installation on their servers. For detailed information regarding licencing issues, please refer to the Licencing Agreement.
Customer Support
Support for ZEN is provided either through our site's support request system 24/7/365 or over the phone from 9am-6pm, Mon-Fri based on GMT +12 hours. We believe all inquires are important and therefore aim to respond within the same business day.
Payment Structure and Refunds
The You Host ZEN accounts should be paid in full no more than 14 days from the date on the invoice. Payments not made by 33 days will result in account suspension or cancellation. ZEN is based on 1 month term contracts, unless arranged otherwise. If necessary, refunds are arranged on an individual basis. Please contact us regarding such matters.
Updates and Upgrades
You Host ZEN customers receive all major and minor updates as well as upgrades to the next major version. Customers are responsible for the installation of all updates and upgrades. If your ZEN solution is available over the internet, we may be able to provide automatic updates. Please contact us for details. Updates and upgrades are performed periodically and notification of any update or upgrade is released in advance.
Pricing Policy
We are continually searching for ways to pass on pricing benefits and we advocate a "fair and reasonable" market rate. Though an increase in price is unlikely, we do reserve the right to increase prices if necessary. Notice of any price changes will be provided in advance.
Cancellation Policy
Cancellation of an account can be done at any time; however, the customer is required to pay to end of the current invoiced period.
